Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel framework for developing and evaluating context-specific empathetic large language models (LLMs). We first analyze a real-world conversational dataset consisting of 672 multi-turn conversations across 8 tasks, revealing significant differences in terms of expected and experienced empathy before and after the conversations, respectively. To help minimize this gap, we develop a synthetic multi-turn conversational generation pipeline and steer responses toward our defined empathy patterns based on the context that more closely matches users' expectations. We then train empathetic expert adapters for context-specific empathy that specialize in varying empathy levels based on the recognized task. Our empirical results demonstrate a significant gap reduction of 72.66% between perceived and desired empathy with scores increasing by an average factor of 2.43 as measured by our metrics and reward models. Additionally, our trained empathetic expert adapters demonstrate superior effectiveness in preserving empathy patterns throughout conversation turns, outperforming system prompts, which tend to dramatically diminish in impact as conversations lengthen.

Abstract-- Incorporating empathetic behavior into robots can improve their social effectiveness and interaction quality. In this paper, we present whEE (when and how to express empathy), a framework that enables social robots to detect when empathy is needed and generate appropriate responses. Using large language models, whEE identifies key behavioral empathy cues in human interactions. We evaluate it in human-robot interaction scenarios with our social robot, Haru. Results show that whEE effectively identifies and responds to empathy cues, providing valuable insights for designing social robots capable of adaptively modulating their empathy levels across various interaction contexts. In most scenarios, Large Language Models (LLMs) represent the state-of-the-art approach for classifying empathy [1], [2] and generating empathetic responses [3], [4]. However, the development of robots capable of dynamically adjusting their level of empathy based on the context remains an underexplored area [5]. To this end, we introduce whEE (when and how to express empathy), an empathy framework that provides guidelines on when robots should respond empathetically and how to achieve it. Using our framework, we analyze the utterances of speakers and listeners in dyadic and group conversations with varying levels of empathy. Our analysis identifies key empathy cues that indicate when a speaker seeks an empathetic response and the cues exhibited by listeners displaying high levels of empathy. We approach empathy by focusing on observable behaviors that individuals exhibit when demonstrating an understanding of others' emotions and engaging deeply with their experiences--referred to as behavioral empathy [6].

Empathy in young children is crucial for their social and emotional development, yet predicting it remains challenging. Traditional methods often only rely on self-reports or observer-based labeling, which are susceptible to bias and fail to objectively capture the process of empathy formation. EEG offers an objective alternative; however, current approaches primarily extract static patterns, neglecting temporal dynamics. To overcome these limitations, we propose a novel deep learning framework, the Brainwave Empathy Assessment Model (BEAM), to predict empathy levels in children aged 4-6 years. BEAM leverages multi-view EEG signals to capture both cognitive and emotional dimensions of empathy. The framework comprises three key components: 1) a LaBraM-based encoder for effective spatio-temporal feature extraction, 2) a feature fusion module to integrate complementary information from multi-view signals, and 3) a contrastive learning module to enhance class separation. Validated on the CBCP dataset, BEAM outperforms state-of-the-art methods across multiple metrics, demonstrating its potential for objective empathy assessment and providing a preliminary insight into early interventions in children's prosocial development.

As AI closely interacts with human society, it is crucial to ensure that its decision-making is safe, altruistic, and aligned with human ethical and moral values. However, existing research on embedding ethical and moral considerations into AI remains insufficient, and previous external constraints based on principles and rules are inadequate to provide AI with long-term stability and generalization capabilities. In contrast, the intrinsic altruistic motivation based on empathy is more willing, spontaneous, and robust. Therefore, this paper is dedicated to autonomously driving intelligent agents to acquire morally behaviors through human-like affective empathy mechanisms. We draw inspiration from the neural mechanism of human brain's moral intuitive decision-making, and simulate the mirror neuron system to construct a brain-inspired affective empathy-driven altruistic decision-making model. Here, empathy directly impacts dopamine release to form intrinsic altruistic motivation. Based on the principle of moral utilitarianism, we design the moral reward function that integrates intrinsic empathy and extrinsic self-task goals. A comprehensive experimental scenario incorporating empathetic processes, personal objectives, and altruistic goals is developed. The proposed model enables the agent to make consistent moral decisions (prioritizing altruism) by balancing self-interest with the well-being of others. We further introduce inhibitory neurons to regulate different levels of empathy and verify the positive correlation between empathy levels and altruistic preferences, yielding conclusions consistent with findings from psychological behavioral experiments. This work provides a feasible solution for the development of ethical AI by leveraging the intrinsic human-like empathy mechanisms, and contributes to the harmonious coexistence between humans and AI.

Empathetic response generation, aiming at understanding the user's situation and feelings and respond empathically, is crucial in building human-like dialogue systems. Previous methods mainly focus on using maximum likelihood estimation as the optimization objective for training response generation models, without taking into account the empathy level alignment between generated responses and target responses. To this end, we propose an empathetic response generation using reinforcement learning (EmpRL) framework. The framework designs an effective empathy reward function and generates empathetic responses by maximizing the expected reward through reinforcement learning. Given the powerful text generation capability of pre-trained language models, EmpRL utilizes the pre-trained T5 model as the generator and conducts further training to initialize the policy. To align the empathy level between generated responses and target responses in the context, an empathy reward function containing three empathy communication mechanisms, i.e., emotional reaction, interpretation, and exploration, is constructed using pre-designed and pre-trained empathy identifiers. Finally, the proximal policy optimization algorithm is used to further train the policy to produce empathetic responses. Both automatic and manual evaluations demonstrate that the proposed EmpRL framework can improve the quality of generated responses, enhance the empathy level similarity between generated and target responses, and produce empathetic responses covering both affective and cognitive aspects.

We present an annotation approach to capturing emotional and cognitive empathy in student-written peer reviews on business models in German. We propose an annotation scheme that allows us to model emotional and cognitive empathy scores based on three types of review components. Also, we conducted an annotation study with three annotators based on 92 student essays to evaluate our annotation scheme. The obtained inter-rater agreement of {\alpha}=0.79 for the components and the multi-{\pi}=0.41 for the empathy scores indicate that the proposed annotation scheme successfully guides annotators to a substantial to moderate agreement. Moreover, we trained predictive models to detect the annotated empathy structures and embedded them in an adaptive writing support system for students to receive individual empathy feedback independent of an instructor, time, and location. We evaluated our tool in a peer learning exercise with 58 students and found promising results for perceived empathy skill learning, perceived feedback accuracy, and intention to use. Finally, we present our freely available corpus of 500 empathy-annotated, student-written peer reviews on business models and our annotation guidelines to encourage future research on the design and development of empathy support systems.